Welcome to UNLOCKED / Puzzle Workshop (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details.
• Booking Information: Details related to your reservations, including the date, time, and number of participants.
• Payment Information: Credit card details and other payment-related information.
• Technical Information: IP address, browser type, operating system, and other technical data collected through cookies and similar technologies.
• Interaction Information: Details of your interactions with our website, such as pages visited and forms completed.

We use the collected information for the following purposes:

• Providing Services: To process bookings and provide our escape room services.
• Communication: To communicate with you about your reservations, updates, and promotional offers.
• Payment Processing: To process payments and refunds.
• Website Improvement: To analyze website usage and improve our services.
• Legal Compliance: To comply with legal obligations and protect our rights.

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you.
• Legal Requirements: We may disclose your information when required by law or to protect our rights and safety or the rights and safety of others.

We implement a variety of security measures to maintain the safety of your personal information. While we strive to protect your data, no system can be completely secure, and we cannot guarantee the absolute security of your information.

You have the following choices regarding your personal information:

• Access and Update: You can access and update your personal information by contacting us.
• Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions provided in those emails.
• Cookies: You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

UNLOCKED / Puzzle Workshop
[Email Address]
949-416-5625

Thank you for choosing UNLOCKED / Puzzle Workshop. We value your privacy and are committed to protecting your personal information.